![]() Please don't hesitate to leave a reply below. I'll be here ready to lend a hand if you have other concerns accessing your QBDT Mac program. I also added this helpful resource that you can use as a guide in case you need to process customer payments online: Turn on online payments in QuickBooks Desktop for Mac. Once everything is fine, you're ready to create, print, and email statements. If you still experience the same thing, you can follow Solutions 5 to 6 of this article: Troubleshoot Crash Catcher. The instructions above are troubleshooting steps to fix the issue of crashing when trying to edit or add items. If the issue persists in normal mode, contact an IT professional. This isnt the kind of experience I want you to feel when trying to edit or add items in QuickBooks Desktop for Mac.Return to normal mode by restarting your computer without pressing anything.Then, open the QBDT and perform the same task you were trying to complete before it crashes.Next, press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.However, if this does not work, let's now run your computer in Safe Boot mode to figure out if there’s a conflict between QBDT and something installed on your computer. If it still detects a problem, restore a backup.If a problem is detected, go back to the File menu, and select Utilities.Navigate to the File menu and select Utilities.If you found one, we can fix it using the Rebuild tool. If the same thing happens, let's run the Verify utility to determine if there’s any data that needs fixing. When finished, create a statement and verify if the program will crash again. This helps you keep the newest components and bug fixes. Once done, ensure that your QBDT for Mac program is updated to the latest release. Let's first restart your computer to give it a fresh start. Hello there, I got here a set of steps that will help you prevent your QuickBooks Desktop (QBDT) for Mac from crashing when creating statements.
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